The service
Army Medicine Supplier (www.armymedicinesupplier.in) is a licensed retail pharmacy service that fulfils valid prescriptions for ECHS beneficiaries, ex-servicemen and the general public within our service area. Every order is reviewed by a registered pharmacist, who may decline, substitute (with your approval) or seek clarification on any prescribed item.
Your responsibilities
- Upload genuine, current prescriptions and a valid ECHS card; impersonation or forged documents lead to account termination and may be reported.
- Provide an accurate delivery address and be available (or nominate someone) to receive and pay for the order.
- Use medicines exactly as prescribed by your doctor.
Quotes & payment
Prices, discounts and substitutions are shown on a quote (or, for catalogue orders, a cart total) you must explicitly approve before anything is dispatched. You choose how to pay at that point — cash on delivery, or securely online via Razorpay (cards, UPI, netbanking). A GST invoice accompanies every order.
Cancellations
You may reject a quote or cart total at no cost, at any point before you approve it — nothing is charged and nothing is prepared. Once you approve and place the order, it is final and cannot be cancelled; issues after delivery are governed by the refund policy.
Liability
We are responsible for dispensing the prescribed medicines accurately and storing them correctly until handover. We are not the prescriber: clinical decisions remain with your doctor. Nothing on this site is medical advice.
Contact & Grievance Officer
Questions about these terms, or an order (before it is placed), contact us at +91 90260 09000 (call or WhatsApp) or by email at info@armymedicinesupplier.in. For unresolved grievances, our Grievance Officer is Shreya Shakya, Proprietor of SHRI SHYAM PHARMA, at the same email and phone — we acknowledge grievances within 48 hours and aim to resolve them within 7 working days.