ECHS polyclinics often run short of stock and mark medicines “NA” (not available). That doesn’t mean you have to go without your treatment. Upload the same prescription and a registered pharmacist will arrange the medicine — or a same-salt option — and deliver it to your door, with cash on delivery and up to 40% savings on eligible items.
What to do when a medicine is “NA”
- Keep your polyclinic prescription — it stays valid.
- Upload it here with your ECHS card (first time only).
- The pharmacist verifies it and arranges the unavailable medicines, offering a same-salt option for anything a brand can’t supply.
- Approve your quote and receive the medicines at home — pay cash on delivery.
About ECHS reimbursement
When a medicine is not available at the polyclinic, ECHS rules may allow reimbursement for medicines bought outside. Keep your prescription, the “NA” endorsement and your GST invoice (we provide one) and follow your polyclinic’s reimbursement procedure. We are an independent licensed pharmacy and not part of ECHS, so the reimbursement claim is processed through ECHS, not us.
Find your polyclinic
See contact details and information for your local ECHS polyclinic, or check where we deliver.
Frequently asked questions
What does 'NA' mean at an ECHS polyclinic?
'NA' means the medicine is not available at the polyclinic at that time — often due to stock shortages. The prescription is still valid; you just need to source the medicine elsewhere.
What can I do if my ECHS medicine is not available?
You can buy the medicine from a licensed pharmacy and, where applicable, claim reimbursement through ECHS rules. We can arrange the medicine — or a same-salt option — and deliver it to your door with cash on delivery.
Do I still need my prescription?
Yes. Upload the same prescription (and your ECHS card the first time). A registered pharmacist verifies it before arranging the medicines.
What if the exact brand isn't available anywhere?
The pharmacist proposes a same-salt medicine with the identical active ingredient and strength, and you decide whether to accept it before anything is dispensed.
Don’t let an “NA” stop your treatment — upload your prescription and we’ll arrange what the polyclinic couldn’t.