Return policy
Returns are generally not accepted for medicines and healthcare products. Under drug-safety regulations, medicines that have left the pharmacy cannot be restocked or resold, so change-of-mind returns are not possible. Please review your quote carefully before approving it.
Exceptions
We will replace the item or refund its amount if you receive:
- Damaged products — packaging or contents harmed in transit.
- Broken products — bottles, strips or devices that arrive broken.
- Wrong item delivered — anything different from your approved quote.
- Expired medicines — any item at or past its expiry date.
- Serious quality issues — tampered seals, discolouration or similar defects.
Beyond these, our team can approve exceptional return requests on a case-by-case basis — write to us with the details and photos, and an admin will review your request.
Before you approve
You can reject a quote or cart total at no cost, at any point before you approve it — nothing is charged and nothing is prepared. Once you approve and place the order, it is final and cannot be cancelled, whether you chose cash on delivery or paid online. The exceptions above (damaged, wrong, expired or quality-affected items) are the only grounds for a refund after that point.
At the door
Please check the parcel against your quote at handover. If anything is wrong, damaged or missing, you may refuse the affected items and pay only for what you accept.
How to report an issue
Report within 48 hours of delivery with a photo to info@armymedicinesupplier.in or via the in-app chat on your order. Cold-chain / special-storage items cannot be returned once handed over unless they fall under the exceptions above.
Refund mode & timing
For orders paid cash on delivery, approved refunds are settled within 5–7 working days by bank transfer / UPI. For orders paid online via Razorpay, approved refunds are issued to the original payment method (card, UPI or netbanking) and typically reflect within 5–7 working days, depending on your bank.