Your ECHS polyclinic provides entitled medicines free when they’re in stock — that’s usually your first option. Pharmacist-verified home delivery complements it: it’s for when a medicine is “NA”, when getting to the polyclinic is difficult, or for regular chronic-care refills, with cash on delivery.
| Aspect | ECHS polyclinic | Home delivery (Army Medicine Supplier) |
|---|---|---|
| Getting your medicines | Travel to the polyclinic and wait in the queue | Order from home — no travel, no queue |
| If a medicine is “NA” | You source it yourself elsewhere | We arrange it, or a same-salt option, and deliver it |
| Hours | Fixed polyclinic timings | Order anytime; pharmacist reviews within a few hours |
| Cost | Entitled medicines free at the polyclinic | Up to 40% off MRP on eligible items; free delivery |
| Payment | — | Cash on delivery, nothing in advance |
| Verification | Polyclinic pharmacist | Registered pharmacist verifies every order |
| Best for | Entitled stock available at your polyclinic | Shortages, convenience, chronic refills, home-bound patients |
The bottom line
Use your polyclinic for entitled, in-stock medicines — it’s free. When it can’t supply something, or a trip isn’t practical, use home delivery to keep your treatment going without a gap.
Frequently asked questions
Is home delivery a replacement for the ECHS polyclinic?
No — it complements it. Entitled medicines are free at your polyclinic when in stock. Home delivery helps when a medicine is 'NA', when travelling to the polyclinic is hard, or for regular chronic-care refills.
Do I still need my polyclinic prescription for home delivery?
Yes. Upload the same valid prescription; a registered pharmacist verifies it before arranging your medicines.
Can I claim reimbursement for medicines I buy when the polyclinic says NA?
ECHS rules may allow reimbursement for medicines bought outside when marked 'NA'. Keep your prescription, the NA endorsement and the GST invoice we provide, and follow your polyclinic's procedure.
Upload your prescription for home delivery, or find your ECHS polyclinic.